Renova - The Home Renovation and Deep Retrofit experts - RENOVA is a Dublin-based Home Renovation company providing a Deep Retrofit service which focuses on energy efficiency as well as overall comfort and design
Country: 184.108.40.206, North America, US
City: -97.822 , United States
I ordered this steam mop from Costco because I had read reviews here about the extremely poor customer service, and Costco has a "satisfaction guaranteed" return policy. Within a day of receiving this Haan, I used it for my tile kitchen floor with no problems. Then I used the detachable holder for the bathroom shower tile. After about 15 minutes on the bathroom tile, the power went off. I plugged the cord into a different outlet - no power. I waited overnight and plugged in to yet another outlet - no power. I immediately called customer service and waited on hold for 20 minutes, to then get a recording that said "try back when we're not as busy, from 3-5 PM", whereupon I was disconnected. So I did that; the customer service rep instructed me to hold down the power button 3 different times, for 30 seconds each time. No power, once I released the button. Then was instructed to hold down for 2 minutes. No power after release. I asked if this was a known problem, and he said it was. He said he would start the return process for me, but that I would have to pay for return shipping myself (as other reviewers had stated). I said "You shipped a defective product, and I have to pay for return shipping?", and he replied, "yes."
Believe it or not, this is one of the most intriguing Nerf Blasters ever created... and it belongs in anyone's collection. Don't discount this little beauty. With each pull of the plunger and squeezing of the trigger, one (and ONLY one) dart is fired. Pull the plunger, squeeze the trigger, and the next dart is fired. How?? The answer is clever engineering.